Driver Coaching and Behaviour Insights
Tuesday morning, 09:00, a depot office on the West Rand. The supervisor opens the platform and the dispatcher's number-one risk driver from last week is the same as the week before. Last Tuesday the conversation was "you need to drive more carefully", which the driver agreed with and then drove the same way. This Tuesday the conversation is six events with footage clips: three on the same Centurion route between 06:30 and 07:00, two following too closely on the descent into Modderfontein, one phone-glance on the off-ramp. The driver has six clips to watch, the supervisor has six dated questions, and the conversation is grounded in what happened.
Direct answer
TG Tracking Driver Coaching and Behaviour Insights turns events from cameras, sensors and telematics into a coaching workflow. Driver scoring, event review, coaching templates, recurrence tracking and a Tuesday-morning dashboard. It pairs with AI Fleet Dash Cameras, ADAS and DMS for in-cab and road-facing event sources, and shares data with Fleet Tracking and Management and Fuel Monitoring so a coaching conversation includes the trip context and the fuel anomaly.
What the supervisor actually opens on Tuesday
The point is the workflow, not the score. The supervisor opens TG Online, filters weekend events by severity, plays the high-severity clips, drafts the session against the template, dates and signs the conversation, sends the driver the clip pack, and closes the session. Six conversations, six dated logs, six recurrence counters.
Driver score that means something
The driver score combines telemetry events (speeding, harsh braking, harsh cornering, idling, seatbelt, ignition pattern), AI camera events (phone in hand, eyes off road, drowsiness, following too closely, lane drift, forward-collision risk) and trip context (route risk, time of day, vehicle class). Weighting is configured per fleet during onboarding.
Coaching workflow
Every flagged event becomes a coaching candidate if severity, recurrence or pattern crosses the threshold. The platform drafts the session against your template, ties the clips, lets the supervisor record the conversation, and writes a dated log against the driver's record.
Recurrence tracking
The metric that matters is whether the driver still does the thing the coach addressed. Recurrence per driver per event type is the indicator.
What the driver sees
Drivers see their score, recent flagged events with the coaching disposition, and the coaching log signed by both parties. In-cab voice prompts coach in real time so most events get corrected without the driver ever reaching the office. The cab voice is the first coach. The supervisor is the second.
How coaching connects across the platform
Coaching is the workflow over the rest of the cluster. The events come from AI Fleet Dash Cameras, Peripheral Cameras, ADAS, DMS and Specialised Sensors. The trip context comes from Fleet Tracking and Management. The fuel anomaly that suggests a driver style problem comes from Fuel Monitoring. The mining-house compliance posture connects through Mining IVMS. The coaching layer is the surface where they all meet.
South African coaching realities
Driver coaching in South Africa runs into BCEA, LRA, EEA and union-engagement realities the platform has to respect. Coaching logs need to be defensible if they ever feed a disciplinary process: dated, signed, attached to specific clips, with the driver's record of acknowledgement. The platform writes that record by default. Insurer renewal cycles ask increasingly for coaching evidence rather than driver-scoring spreadsheets, particularly for fleets with prior claim history.
Frequently asked questions
What is the difference between this page and DMS or AI Fleet Dash Cameras?
DMS and AI Fleet Dash Cameras generate the events. This page is the workflow that turns the events into conversations. Same data, different role.
How is the driver score calculated?
The score combines telemetry events, AI camera events and trip context, with weights configured per fleet. The default weighting is conservative on harsh-event counts and assertive on AI camera events.
Will coaching logs hold up in a disciplinary process?
Coaching logs are designed to be dated, signed and tied to specific events with footage. Whether they hold up in a specific BCEA, LRA or EEA matter depends on your process and your HR or labour-law advisor's input. The platform writes the record; the process around it is yours to design.
Will my insurer accept coaching logs at renewal?
Insurer recognition is rising and coaching logs plus event clips form a defensible safety-programme pack. Confirm with your broker.
Can I coach without AI cameras?
Yes. Telemetry-only coaching is supported (harsh events, speeding, idling, seatbelt) and works for fleets that are not yet camera-ready. The conversation gets stronger when AI camera events are added because there is footage to ground it.
How do drivers respond to coaching grounded in footage?
Most drivers settle in faster when the conversation is about a specific clip rather than a general talk. Hostility usually traces to how the rollout is framed, not to the coaching itself. The first month sets the tone.
How does coaching tie into mining-house compliance?
For mine sites, the coaching log forms part of the safety-committee record alongside the Mining IVMS IVMS report. Specific report formats are configured at onboarding to match your principal mining-house template.
Reduce my risk score
If your coaching today is a Sunday-night spreadsheet and a quarterly conversation, this layer is what turns it into a Tuesday workflow. Book a session and we will walk you through a real coaching conversation grounded in clips.
The right tracking layer for driver coaching & behaviour insights, tg tracking.
AI-camera, ADAS and DMS technology with vehicle telemetry that surfaces driver behaviour and incident events.
Add Driver Coaching & Behaviour Insights, TG Tracking to your fleet operating layer.
Tell us what you run, where you run it and the risk profile. We'll match the hardware, platform and rollout plan to your operation.